Finally! Acknowledgement to what I have experienced for years at SOME restaurants and other establishments in Prince George’s County. Read the recent Washington Post article, “In Pr. George’s, Learning to Put Smile in ‘Service With a Smile’” about improving “shoddy customer service” in the county. Not to say I have not had bad customer service in Montgomery County or Washington, DC…I have. My bad customer service experiences are one reason I created the Mystery Shopper category on this site. Customer service and genuine hospitality really make a difference. However, it can only get better if you complain. Don’t just accept bad customer service as the norm. I have had my share of conversations with managers and, yes, I am a letter writer…lol.
Feel free to share your horrid customer service experiences. Stay tuned for more Mystery Shopper posts!